Senior Dynamics 365 CRM Functional Consultant

Location: Toronto

The Senior Dynamics 365 CRM Functional Consultant will be responsible for supporting all application activities during the full lifecycle of a Dynamics 365 CRM implementation. This includes requirements gathering and documentation, business process definition, solution design, configuration, testing, user training and support on a variety of projects.

Responsibilities:

• Planning sessions to identify requirements
• Design of Dynamics CRM to meet client requirements
• Dynamics CRM Solution Configuration
• Solution Testing and Documentation
• User Training including user training documentation
• On-site client support
• Remote client support
• Liaising directly with the client stakeholders to understand their business processes and requirements
• Collaborating with technical team-members to define best in class solutions
• Supporting project management in the delivery of on-time and on-budget deployments
• Assisting clients deploy solutions that help transform their organizations.

Qualifications:

• 3+ years of experience working with Dynamics CRM
• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions, including SharePoint and OneDrive/OneNote
• Excellent communication and interpersonal skills
• A strong and effective team player
• Highly organized and able to work well under pressure
• Flexible and adaptable to change
• Self-motivated